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Terms and Conditions

    • This website can be accessed at (“Website”) and is owned and operated by Cosmos Collection (Pty) Ltd (“Cosmos”, “we”, “us” and “our”).
    • These Website terms and conditions (“T’s & C’s”) govern the ordering, sale and delivery of Goods, and the use of the Website.
    • These T’s & C’s are binding and enforceable against every person who accesses or uses this Website (“you”, “your” or “user”), including, without limitation, each user who registers as contemplated below (“registered user”). By using the Website you acknowledge that you have read and agree to be bound by these T’s & C’s.
    • The Website enables you to shop online for clothes (“Goods”, “Products” or “Garments”).
    • These T’s & C’s apply to users who are consumers for purposes of the Consumer Protection Act, No 68 of 2008 ( “CPA”).
    • These T’s & C’s contain provisions that appear in similar text and style to this clause and which –
      • may limit the risk or liability of Cosmos or a third party; and/or
      • may create risk or liability for the user; and/or
      • may compel the user to indemnify Cosmos or a third party; and/or
      • serves as an acknowledgement by you, the user, of a fact.
    • Your attention is drawn to these T’s & C’s because they are important and must be carefully noted.
    • If there is any provision in these T’s & C’s that you do not understand, it is your responsibility to ask Cosmos to explain it to you before you accept the T’s & C’s or continue using this Website.
    • Nothing in these T’s & C’s is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or for Cosmos in terms of the CPA.
    • Cosmos permits the use of this Website subject to the T’s & C’s. By using this Website in any way, you shall be deemed to have accepted all the T’s & C’s unconditionally. You must not use this Website if you do not agree to the T’s & C’s.
    • Please refer to our Returns Policy for more information about returning products (and related refunds, replacements or repairs).  The Returns Policy is incorporated by reference (which means that it forms part of these T’s & C’s).
    • Only registered users may order Goods on the Website.
    • To register as a user, you must provide a unique username and password and provide certain information and personal details to Cosmos. You will need to use your unique username and password to access the Website in order to purchase Goods.
    • You agree and warrant that your username and password shall –
      • be used for personal use only; and
      • not be disclosed by you to any third party.
    • For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.
    • You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these T’s & C’s.
    • You agree to notify Cosmos immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
    • By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives their consent, then such person agrees to be bound to these T’s & C’s and to be liable and responsible for you and all your obligations under these T’s & C’s.
    • You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Cosmos representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
    • You may not use the Website to post or distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
    • You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Cosmos representative.
    • Registered users may place orders for Goods, which Cosmos may accept or reject. Whether or not Cosmos accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Cosmos for the Goods.
    • NOTE: Cosmos will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Cosmos come into effect (the “Sale”). This is regardless of any communication from Cosmos stating that your order or payment has been confirmed. Cosmos will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
    • Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may return the Goods only in accordance with the Returns Policy.
    • Placing Goods in a wishlist or a shopping basket without completing the purchase order does not constitute an order for such Goods, and as such, Goods may be removed from the wishlist or shopping basket if such Goods are no longer available or the price thereof might change without notice to you. You cannot hold Cosmos liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase order at a later stage.
    • You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. Cosmos will take all reasonable efforts to monitor stock levels however, we cannot guarantee the availability of stock.  When Goods are no longer available after you have placed an order, Cosmos will notify you and you will be entitled to a refund of any amount already paid by you for such Goods. 
    • Products may not be purchased for re-sale. Should we suspect that any such Products are being purchased for sale, we are entitled to cancel your order immediately on notice to you.
    • We do not mass produce our Products, therefore our turnaround time may take up to 10 business days.
    • All transactions are secured using appropriate encryption technology.
    • Payment can be made for Goods via –
      • debit card; where payment is made by debit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the debit card supplied for purposes of paying the Goods. You also warrant that your debit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
      • credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
      • direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. Cosmos will not accept your order if payment has not been received; or
      • PayFast.
    • Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price and delivery charges for the Goods.
    • We offer two methods of delivery of Goods to you. You may elect delivery via: (i)  courier; or (ii) self-collection.
    • Our delivery charges are subject to change at any time, without prior notice to you, so please check our Website for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out.
    • Where your order is accepted, we will deliver the Goods to you as soon as reasonably possible.
    • Goods will not be despatched nor made available for collection until we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.
    • Cosmos’s obligation to deliver a Product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Cosmos is not responsible for any loss or unauthorised use of a Product, after it has delivered the product to the physical address nominated by you.
    • We will take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy. 
    • Cosmos will not be bound by any incorrect information regarding our Goods displayed on any third party websites.
    • We may from time to time make physical or electronic gift vouchers, coupons or coupon codes (“Gift Vouchers”) available for use on the Website towards the purchase of Goods. Gift Vouchers can only be redeemed while they are valid and their expiry dates cannot be extended
    • Gift Vouchers that are purchased by registered users are valid for three years after Sale. Gift Vouchers that we may give away for free are valid for the period stated thereon.  In each case, if your Gift Voucher has not been used within that period, it will expire.
    • Gift Vouchers cannot be used to buy other Gift Vouchers. They do not accrue interest and are not refundable for cash once purchased or otherwise obtained.  If your Gift Voucher value is less than the amount required to cover the full order you wish to place, you must make up the difference by paying via one of our other payment methods.
    • We are not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Vouches, after we have delivered the Gift Voucher to you or to the email address nominated by you.
    • From time to time, we may offer certain Goods at discounted prices as part of any temporary deal or ‘sale’ (“Deal”). These will be subject to certain conditions (as set out in these T’s & C’s and/or the Website), which will define the scope of the Deal. If you buy a product within the scope of a Deal, you will pay the discounted price for that product (“Deal Price”).
    • Goods discounted or subject to a Deal are a final sale and cannot be returned, no exchanges, refunds or reimbursement for these Goods.
    • We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.
    • Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes ,but is not limited to –
      • your name and surname;
      • your email address;
      • your physical address;
      • your gender;
      • your mobile number; and
      • your date of birth.
    • Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
    • You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
    • Subject to clause 5.3 below, we will not, without your express consent –
      • use your personal information for any purpose other than as set out below –
        • in relation to the ordering, sale and delivery of Goods;
        • to contact you regarding current or new Goods offered by us (unless you have opted out from receiving marketing material from us);
        • to inform you of new features, special offers and promotional competitions offered by us (unless you have opted out from receiving marketing material from us); and
        • to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or
      • disclose your personal information to any third party other than as set out below –
        • to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
        • to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these T’s & C’s;
        • to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc. etc,). However, our agreements require that these service providers may only use your information in connection with the services they perform for us and not for their own benefit.
      • We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, summons, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Cosmos is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
      • We will ensure that all of our employees and third party service providers, and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
    • We will –
      • treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
      • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
      • provide you with access to your personal information to view and/or update personal details;
      • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
      • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
      • upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
    • We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
    • When you visit the Website or send emails to us, you consent to receiving communications from us in accordance with our privacy policy as set out in this clause 10.
    • We undertake never to sell or make your personal information available to any third party other than as provided for in this policy.
    • Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
    • If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Cosmos, Cosmos Shall Not Be Liable For Any Loss Or Damage, Howsoever Arising, Suffered By You As A Result Of The Disclosure Of Such Information To The Third Party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
    • This Website may make use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools.  The type of information collected by cookies is not used to identify you personally. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookies feature.  Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited.  If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this clause 10.
    • Cosmos may, in its sole discretion, change any of these T’s & C’s at any time. It is your responsibility to check these T’s & C’s regularly and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.
    • Any change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended T’s & C’s have been displayed on the Website, you will be deemed to have accepted such changes.
    • The contents of this Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Cosmos, its advertisers and/or sponsors and/or is licensed to Cosmos.
    • You will not acquire any right, title or interest in or to this Website or the Website Content.
    • Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these T’s & C’s or otherwise provided for in law.
    • Where any of the Website Content has been licensed to Cosmos or belongs to any third party, your rights of use will also be subject to any T’s & C’s which that licensor or third party imposes from time to time and you agree to comply with such third party T’s & C’s.
    • The use of this Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of this Website or reliance on any information on this Website.
    • While we will take reasonable measures to ensure that the content of this Website is accurate and complete, we make no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by our representatives, we shall not be bound thereby.
    • We disclaim liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of this Website and/or any content therein unless otherwise provided by law.
    • Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
    • Any views or statements made or expressed on the Website are not necessarily the views of Cosmos, its directors, employees and/or agents.
    • In addition to the disclaimers contained elsewhere in these T’s & C’s, Cosmos also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Cosmos, its employees, agents or authorised representatives. Cosmos disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.
    • This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These T’s & C’s do not apply to those Third Party Websites and Cosmos is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.
    • Notwithstanding the fact that this Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
    • We cannot and will not be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of Cosmos or its employees, you are encouraged to contact us to report any possible malfunctions or errors
    • We shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the website or the content contained in the Website; or your inability to use the Website, and/or unlawful activity on the Website and/or any linked third party website.
    • You hereby indemnify Cosmos against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this Website and/or any linked third party website.
    • We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.
    • Cosmos may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that Cosmos will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.
    • If you fail to comply with your obligations under these T’s & C’s, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.
    • Cosmos is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by Cosmos to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Cosmos, in whole or in part, on notice to you. Cosmos shall only be liable to refund monies already paid by you and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
    • At any time, you may choose to stop using the Website, with or without notice to Cosmos.
    • These T’s & C’s and our relationship and/or any dispute arising from or in connection with these T’s & C’s shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of this Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or processes instituted by either party against the other party, arising from any of these T’s & C’s.
    • In the event of any dispute arising between you and Cosmos, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Gauteng Division, Johannesburg) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
    • Nothing in this clause 18 or the T’s & C’s limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
    • Cosmos hereby selects 71 Grant Avenue Norwood, Johannesburg 2192 Gauteng, attention: The Directors, Cosmos Collections (Pty) Ltd, as its address for the service of all formal notices and legal processes in connection with these T’s & C’s (“address”). Cosmos may change this address from time to time by updating these T’s & C’s.
    • You hereby select the delivery address specified with your order as your address, but you may change it to any other physical address  by giving Cosmos not less than ten days’ notice in writing.
    • Notices must be sent either by hand, courier or email and must be in English. All notices sent –
      • by hand or by courier will be deemed to have been received on the date of delivery;
      • by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTIONto serve as proof that an email has been received.

For the purposes of the Electronic Communications and Transactions Act, No 25 of 2002 (“ECT Act”), Cosmos’ information is as set out below:

  • Full name: Cosmos Collection (Pty) Ltd, a private company registered in South Africa with registration number 2020/807075/07
  • Main business: Online retailer of clothes
  • Physical address for receipt of legal service (also postal and street address): 71 Grant Avenue Norwood, Johannesburg 2192 Gauteng (marked for attention: The Directors)
  • Office bearers: MA Mouskides and SI Mouskides.
  • Phone number: +27 829009878
  • Email address:
  • PAIA: The manual published in terms of section 51 of the Promotion of Access to Information Act, No 2 of 2000 will be provided on request.
    • Cosmos may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
    • You may not cede, assign or otherwise transfer your rights and obligations in terms of these T’s & C’s to any third party.
    • Any failure on the part of you or Cosmos to enforce any right in terms hereof shall not constitute a waiver of that right.
    • If any term or condition contained herein is declared invalid, the remaining T’s & C’s will remain in full force and effect.
    • No variation, addition, deletion, or agreed cancellation of the T’s & C’s will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
    • No indulgence, extension of time, relaxation or latitude which we may show grant or allow to you shall constitute a waiver by us of any of our rights and we shall not thereby be prejudiced or stopped from exercising any of our rights against the you which may have arisen in the past or which might arise in the future.
    • These T’s & C’s contain the whole agreement between you and Cosmos and no other warranty or undertaking is valid, unless contained in these T’s & C’s.
    • This Policy forms part of the T’s & C’s, and so words defined in the T’s & C’s have the same meaning in this Policy, unless the context indicates otherwise.
    • Nothing in this Policy is intended to limit your statutory rights in any way.
    • You will be responsible for all return shipping charges unless in the unlikely event that you have received the wrong garment or there is a manufacturing error.
    • You can return a Product to us at no charge, provided –
      • you contact us within 7 days of receiving your Goods informing us that you intend to return a Product;
      • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
      • all items must be clean, unworn, unwashed, unused;
      • you need to have the original packaging when returning;
      • It is not –
        • swimwear bottom;
        • underwear;
        • an intimate product;
        • lingerie;

which for hygienic and public health reasons may not be returned.

  • Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card and payment by EFT will be refunded to your nominated bank account.
  • All items discounted or subject to a Deal are a final sale and cannot be returned, no exchanges or
  • Products purchased using a Gift Voucher which are eligible for returns or exchanges, may be returned, however the refundable value of the Products will stay the discounted amount (Deal Price).
  • If you wear the received Products this will void your right to return such Products.
  • Please note the pictures of the Products may vary slightly in colour or look – this is not a defect or a ground for a return.
  • Cosmos will not grant refunds or returns if a Products does not look exactly like that as in the Website.
  • Free shipping is only available for purchases over R1500 and this is offered one way to Should you need to exchange or return your items for a refund, this will be at your cost.